Shipping policy
Shipping Policy
Last updated: August 27, 2026
1. Order Processing
All orders are processed within 2–5 business days (production, quality checks, packaging). Digital downloads are delivered instantly with no production time. You'll receive a shipping confirmation email with tracking as soon as your order ships.
2. Delivery Estimates
| Destination | Estimated delivery after production |
|---|---|
| Canada (most items) | 4–5 business days |
| United States (most items) | 4–5 business days |
| US-partner items (jerseys, pillows) to Canada | 7–14 business days |
Total time = production + delivery. Most Canadian orders arrive within roughly 5–12 business days of purchase. Delivery windows vary with destination, customs, and factors outside our control.
3. Shipping Costs
Flat shipping applies at checkout: $12.95 CAD (Canada) or $9.95 USD (US). Free shipping on orders over $99. Wall art and framed prints always ship free — the cost is built into the price. Digital downloads carry no shipping charge.
4. Order Tracking
Every physical order ships with tracking, emailed to you. Track anytime at giftsycreative.store/apps/trackyourorder. Tracking may take 24–48 hours to update. If it hasn't updated after 5 business days, contact us.
5. Where Your Order Ships From & Customs
Most items are printed locally in Canada or the US. A small number of specialty items — our all-over-print jerseys and throw pillows — ship from a US production partner. Items shipped from the US to Canadian addresses may be subject to customs, duties, or brokerage fees charged by the carrier on delivery — set by the carrier and Canada Border Services, and the responsibility of the recipient. If your order is held at customs, please contact your local customs office.
6. Shipping Delays & Lost Packages
Occasional delays may occur due to high demand, weather, transportation issues, or customs processing. We're not responsible for packages marked delivered by the carrier that go missing after that point — if this happens, check with neighbours or your local post office first, then contact us within 14 days of the delivery scan and we'll personally help resolve it.
7. Address Accuracy
Please confirm your shipping details are correct before ordering. We are not liable for orders shipped to an incorrect address entered at checkout. If you need to correct an address, contact us within 12 hours of ordering — we can't guarantee changes after production begins.
8. Split Shipments
Orders with multiple items may ship in separate packages from different production facilities, each with its own tracking number.
9. Returns Due to Shipping Issues
If an order is returned to us due to an incorrect address, refusal, or failure to collect, an additional shipping fee may apply to reship it. See our Refund & Return Policy for more.
10. Contact Us
Questions about your shipment: contact us or email sales@giftsycreative.store.