FAQ
Welcome to our FAQs section! If you have any questions, you may find the answers below. If you need further assistance, feel free to reach out to us here
Collapsible content
What is your return policy?
We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.
Return Eligibility:
✔ Items must be unworn, unused, with tags still intact and in original packaging.
✔ Proof of purchase is required.
✔ Personalized/custom-made items cannot be returned unless defective.
📩 To start a return, email us at info@giftsycreative.store. Please include your order number and reason for return.
🚨 Important: Returns sent without prior approval will not be accepted.
What payment methods do you accept?
We accept secure online payments through:
✔ Credit & Debit Cards: Visa, Mastercard, American Express, Discover
✔ PayPal & Apple Pay
All payments are processed securely to protect your information.
Can I modify or cancel my order after placing it?
Orders can only be modified or canceled within 12 hours of placement.
After 12 hours, your order is already being processed and cannot be changed or canceled.
📩 If you need to update your order details, contact us ASAP at info@giftsycreative.store.
Do you ship internationally?
Yes! We proudly offer worldwide shipping to many countries, including the USA, Canada, UK, Europe, and Australia.
International orders may be subject to:
✔ Customs duties & import taxes (paid by the customer)
✔ Slightly longer delivery times due to customs clearance
Check your country’s shipping availability at checkout.
How long does shipping take?
Shipping times vary depending on your location and the product ordered.
📍 Estimated Delivery Time:
USA & Canada: 5-12 business days
International: 7-20 business days
Delays may occur during holidays, peak seasons, or customs processing.
Do you offer free shipping?
Yes! We offer free shipping on select orders over $75.
Free shipping will automatically apply at checkout if your order qualifies.
Can I track my order?
Absolutely! Once your order ships, you will receive a tracking number via email.
Track your order here: here
Tracking updates may take 24-48 hours to appear after your order has been shipped.
If your tracking hasn’t updated after 5 business days, please contact us.
How do I find my size?
We provide detailed size charts for each product to help you find the perfect fit.
Where to find size guides:
Available on each product page (Click “📏 View Size Guide”)
Check the product description for fit details
Size Guide Tip: If you’re between sizes or prefer a relaxed fit, order one size up.