Refund policy
Refund & Return Policy
Last updated: August 27, 2026
At GiftsyCreative, everything is made to order — printed fresh for you rather than pulled from a warehouse shelf. Our policy reflects that.
1. Made-to-Order Items
We cannot accept returns or exchanges for change of mind, incorrect size, or incorrect colour — the item was produced specifically for your order. Please check the size guide on each product page before ordering, or email us first if you're unsure.
2. What We Will Always Replace or Refund
- The item arrived damaged or with a printing defect
- You received the wrong item, size, or colour
- Your order is incomplete
To report an issue, email sales@giftsycreative.store within 30 days of delivery with your order number and clear photos. We'll respond within one business day and arrange a replacement or refund — usually without needing the item returned.
⚠ Items returned without prior approval will not be accepted. You are responsible for return shipping costs unless the issue was our error.
3. Non-Returnable Items
- Digital downloads and custom or personalized items
- Gift cards (all purchases final)
- Sale or clearance items
- Personal-use items (mugs, pillows, home décor) unless defective
If unsure whether an item qualifies, contact us before ordering.
4. Exchanges
We don't offer direct exchanges. Request a return for the eligible item (if applicable under Section 2), then place a new order for the correct one.
5. Refund Processing
Once we review your return or claim, we'll notify you by email whether it's approved. Approved refunds are issued to your original payment method within 10 business days; processing time after that varies by bank. If you haven't received your refund after 15 business days, please check with your bank or payment provider first.
6. Order Cancellations & Changes
Orders can be canceled or modified within 12 hours of placing them, before production begins. After this window, we're unable to change or cancel the order.
7. European Union 14-Day Cooling-Off Period
EU customers may cancel or return an order within 14 days of receipt, no reason required, provided the item is unworn/unused and in original packaging with proof of purchase. Contact us to request this.
8. Return Shipping Address
Approved returns must be sent to the address provided in your approval email. Returns sent without prior authorization will not be accepted.
9. Before You Dispute a Charge
Please email us first — we're a small business and will always try to resolve things fairly and quickly. A conversation with us is faster than a chargeback process.
Contact: sales@giftsycreative.store